od69's Privacy Policy — Your Information Is Safe With Us
Here you will find a complete description of how your personal information is collected, used, and kept secure on the od69 platform.
Introduction & Scope
od69 ("we", "our", or "platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This privacy policy explains what information we collect from you when you visit or use our website od69.lat, how that information is used, and how we keep it secure.
This policy applies to all services, products, and activities of the od69 platform. By using our site, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
Important: This privacy policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. These three documents together govern your relationship with od69.
Data Collection
We may collect your information in various ways. Below is a detailed description of the types of information we collect:
2.1 Information You Provide Directly
The information you submit directly to us during account registration and use includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Identity document details (national ID card, passport, etc. — as part of the KYC process)
- Payment information — bKash, Nagad, Rocket, or bank account details
- Information provided when contacting our support team
2.2 Automatically Collected Information
When you visit the od69 platform, our system automatically collects certain technical information:
- IP address and unique device identifiers
- Browser type, version, and operating system
- Date, time, and page history of site visits
- Session duration and click patterns
- Referral URL (the source from which you arrived at our site)
- Information obtained from cookies and similar tracking technologies (details in section 6)
2.3 Transaction Information
We store information related to your deposits, withdrawals, and gaming activity. This includes transaction amount, time, method (bKash, Nagad, Rocket, bank transfer), and transaction status.
Use of Data
We use the information we collect only for specific and legitimate purposes. od69 uses your information for the following:
3.1 Service Delivery & Operations
- Creating, verifying, and managing your account
- Processing financial transactions — deposits and withdrawals
- Providing bonuses, promotional offers, and VIP benefits
- Ensuring 24/7 customer service — via live chat and email
- Resolving technical issues on the platform
3.2 Security & Legal Compliance
- Detecting and preventing fraudulent activity
- Complying with anti-money laundering (AML) regulations
- Verifying age (preventing those under 21 from creating an account)
- Ensuring responsible gaming and supporting at-risk players
- Meeting applicable legal obligations
3.3 Platform Improvement
- Analysing usage patterns to improve service quality
- Improving website performance and user experience
- Making decisions about introducing new games and features
We never sell your information to third parties. See section 5 for details on data sharing.
Data Storage & Security
od69 uses industry-standard technologies and practices to protect your personal information. The key elements of our security framework are:
4.1 Technical Security
- SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Secure Payment Gateway: Transactions are processed through trusted payment providers such as bKash, Nagad, and Rocket. Your card or mobile banking PIN is not stored on our servers.
- Data Encryption: Sensitive information that is stored is always kept in an encrypted state.
- Firewall & Intrusion Detection: Our systems are monitored around the clock.
4.2 Organisational Security
- Only authorised staff have access to your personal information
- All staff receive privacy training
- Data access logs are regularly audited
4.3 Data Retention
We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and prevent fraud.
Data Sharing
od69 never sells, rents, or exchanges your personal information to third parties. However, in specific circumstances we may share information on a limited basis:
5.1 Service Provider Partners
Limited information necessary for operational purposes may be shared with third-party service providers required to operate our platform — such as payment processors, technology service providers, and game software providers. Confidentiality of data is ensured through agreements with these partners.
5.2 Legal Requirements
Information may be disclosed due to a court order, a lawful request from an investigating authority, or a legal obligation. In such cases, we provide only the information that is legally required.
5.3 With Your Consent
Outside of the situations above, we do not share your information with any third party without your explicit consent.
Cookies & Tracking Technologies
The od69 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality.
6.1 Types of Cookies We Use
- Essential Cookies: Maintaining login sessions and ensuring basic site functionality. Without these, the site cannot function properly.
- Functionality Cookies: Remembering your preferences (language, settings).
- Analytics Cookies: Understanding site usage patterns and collecting anonymous statistics for improvement.
6.2 Cookie Controls
You can disable cookies through your browser settings. However, some site functionality may become limited as a result. Disabling essential cookies may cause issues with login and payment processes.
Your Rights
As a user of the od69 platform, you have certain rights over your own information. We respect these rights and support you in exercising them:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: You may request that incorrect or incomplete information be corrected.
- Right to Deletion: In certain circumstances, you may request that your personal information be deleted (where there is no legal obligation to retain it).
- Right to Restrict Processing: In some cases, you may request that the use of your information be restricted.
- Right to Portability: You may request your information in a readable format.
- Right to Object: You may object to your information being used for specific purposes.
To exercise any of the above rights, contact us at [email protected]. We will process your request in a timely manner.
Third-Party Services
Third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, Ezugi, Microgaming, and NetEnt are available on the od69 platform. These providers may have their own privacy policies.
During gameplay, your activity (betting information, game results, etc.) may be shared with the relevant game provider, as they require this information to operate the game. However, your personally identifiable information (name, address, etc.) is not shared with them.
od69 is not responsible for the privacy practices of third parties related to any external links on our site (if any). We recommend that you review their own privacy policies.
Protection of Minors
od69 is for those aged 21 and above only. We do not knowingly collect information from or provide services to minors.
We verify age at the time of registration. If a person creates an account using false information and this is later proven, the account will be closed immediately and the associated information will be deleted.
If you suspect that a minor is using our platform, please let us know at [email protected].
Policy Changes
od69 reserves the right to change or update this privacy policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be changed.
- Registered users will be notified by email of significant changes.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
We recommend that you review this policy regularly so that you are always informed about your information.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available directly on the site 24/7
- Support Languages: Bengali and English
Our privacy team is always ready to assist you. We will try to respond as quickly as possible to any privacy-related request you make.
For more information, please visit our Terms & Conditions, Responsible Gaming Policy and FAQ page.
Manage your account securely
At od69, your information is always protected with SSL encryption. Log in to our platform and enjoy safe gaming.